Ombudsman

Information for clients of Bank Vontobel AG, Vontobel Asset Management AG, Vontobel Swiss Wealth Advisors AG and Vontobel Securities AG.

As a client-centric investment firm, we consider the satisfaction of our clients to be paramount. Accordingly, in the event that we do not meet your expectations at any time, please let us know immediately. The best way to do this is to contact your Relationship Manager. Together we endeavour to find a way to resolve the issue.

However, if you are not able to reach an amicable solution with Vontobel through this process, you can contact the Swiss Banking Ombudsman. This is the Ombudsman service responsible for complaints against Vontobel in Switzerland, and it is a neutral information and mediation agency.

Swiss Banking Ombudsman
Bahnhofplatz 9
Postfach
8021 Zurich
Switzerland

Telephone (8:30 a.m. – 11:30 a.m.):

+41 43 266 14 14 (German / English)

+41 21 311 29 83 (Français / Italiano)

Further information on the Ombudsman’s office and its mediation process can be found on the Swiss Banking Ombudsman website.